RETURNS AND EXCHANGES
Your satisfaction is extremely important to us. We understand how difficult it can be to purchase items such as estate jewelry or silk bedcovers without actually handling. For this reason, we offer a money back guarantee, less actual shipping expenses or if ring resized a fee of $40.
For a refund, simply:
1.Contact Ten Two Three via email, Info@tentwothree.com within 7 days of receipt of the item you wish to return. Items must be in original condition for refund.
2. An item must be returned at the customer's expense, in the same condition as sent, by the same carrier, fully insured within 7 days of receipt.
3. Please be aware that you are liable for the full cost until we receive the item. Refunds will be given in the same method that payment was made.
4. If the above conditions are not met a refund will not be issued.
5. Send returned package to:
Ten Two Three
14520 Memorial Drive, Suite M103
Houston, Texas 77079 USA
Attention: Returns
SHIPPING
We offer FREE standard or ground US shipping on purchases over $99.00USD - through September 30, 2010. For other purchases, you may select to have your package sent via USPS (United States Postal Service) or Federal Express. Special delivery requests, including rush delivery dates, may require additional charges. Delivery times are not guaranteed. Shipping prices are based on the weight of your purchase. USPS and Federal Express have a minimum 1 pound weight restriction on shipping. Multiple items may be combined for shipping. To estimate shipping expenses, please use the USPS shipping link on the check out page. If you prefer Federal Express, this may be selected on the checkout page. Please complete the shopping cart page carefully, this will also serve as your delivery slip. Items will not be shipped to a postal box address. Items shipped will require a signature for delivery purposes. Your purchase will be shipped within 2 business days of payment clearance.
USPS or FEDERAL EXPRESS TRACKING
For tracking purposes, we will provide you with your USPS or Federal Express tracking number. We have provided a USPS or Federal Express tracking link for your convenience on the tracking page.
INTERNATIONAL SHIPPING
We ship antique and estate jewellery internationally to Australia, Canada, The United Kingdom, France and Japan. Due to custom's regulations, restrictions, duties and delays may occur. Please inquire concerning shipment to other countries.
INSURANCE
All purchases amounts will be charged insurance fees for the purchase amount in accordance with USPS and Federal Express shipping fees.
CREDIT CARD INFORMATION
We accept American Express, Visa, Master Card and Discover. Payment is processed via PayPal, Google Payment using Google Checkout or Amazon Payments. All payments made via credit card must be shipped to the credit card holder's address.
Charges will be identified on your card statement as, KTW Enterprises.
When you place an order on our website, your payment information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the internet. During checkout, you will automatically be moved to your secure site.
GOOGLE PAYMENT
Payments may be paid using your Google Payments account. All payments using Google Checkout must be shipped to the address on file with your Google account.
AMAZON PAYMENT
Payment may be made using your Amazon Payments account. All payments made by Amazon Payments must be shipped to the address you have on file with your Amazon Payments account.
PERSONAL CHECKS, MONEY ORDERS AND CASHIER'S CHECKS
We accept personal checks, money orders and cashier's checks, however, payment must clear our bank before we can ship your purchase. Generally personal checks, money orders and cashier's checks clear within 7 days of payment. Please select check, money order or cashier's check option during checkout.
Checks should be made payable to: Ten Two Three
Checks should be sent to:
Ten Two Three
14520 Memorial Drive, Suite M103
Houston, Texas 77079
LAYAWAY PAYMENT PLAN / LAY BY PLAN
LAYAWAY NOW FOR CHRISTMAS
We are happy to offer you the convenience of making your purchase through our 120 day, no interest, Layaway Plan. We request an initial 25% deposit, followed by three additional payments. Payments will include any shipping expenses and any applicable sales tax. Full payment must be made within four months from initial payment. Any payments made are fully refundable for up to 30 days after the first payment. After 30 days, all layaway items are considered final sales and are non-refundable. For layaway option, use our first checkout button and then select LAYAWAY during the checkout process, we will then contact you for layaway specifics and we will send you an invoice for the initial payment. Initial payment will be due within 72 hours of layaway request.
WIRE TRANSFERS
We accept wire transfers for purchases. For a wire transfer payment option, please select Wire Transfer Option during checkout. We will then contact you with our bank information. Wire transfers generally take 24 hours to receive
SALES TAX
When shipped to a Texas address, sales tax of 8.25% will be charged.
WISH and GIFT LISTS To create a wish list or gift registry, first sign in to create your Account or enter your email address and password to logon. After you have created your wish list, you may email your special list to friends and family to see.
RING RE-SIZING
It is our pleasure to offer complimentary ring re-sizing, with ring purchase over $400. Only for ring re-sizing (over two sizes) will we charge.
If the ring is returned, a re-sizing fee of $40 per ring will be incurred. Due to the unique nature of some rings, they may not be possible to resize. Ring re-sizing may cause delays to shipping. Please contact us regarding your questions concerning re-sizing. Never hesitate to ask if a ring may be re-sized, our repairman has been known to work miracles. Ring re-sizing must be requested at time of purchase - either by email or in comments section of check out.
GIFT WRAP
Upon request, gift wrap is available at no additional charge.
PHOTOS
Taking pictures of diamonds, gemstones and silk to be viewed on a computer screen can be challenging, based upon the monitor used. At times, diamonds, gemstones or silk may appear to be a different color or quality. Please refer to the product description for clarification, or contact us for additional photos.
PRODUCTS
Our products are "one of a kinds" or limited editions. As we also sell directly to our customers, there may be a rare occasion when the product you desire has been sold.
For instant notification of new products, please subscribe to new listisgs using our RSS (Real Simple Syndication). This will send a message to you immediately when we add a new product.
JEWELRY DESCRIPTIONS
Jewelry descriptions and carat weights represent approximate measurements. Mounted stone or stones will be graded only as mounting permits. Gemstones are often treated to enhance their beauty, some treatments may require special considerations.
OUR MEMBERSHIPS:
The American Society of Jewelry Historians
For Sales and Product Updates follow Ten Two Three Estate Jewelry on Twitter:
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