| Company Policies
Returns and Exchanges
Your satisfaction is extremely important to us. We understand how difficult it can be to purchase items such as estate jewelry or silk bedcovers without actually handling. For this reason, we offer a money back guarantee, less actual shipping expenses or ring resizing fee.
For a refund, simply:
1.Contact Ten Two Three via email within 7 days of receipt of the item you wish to return. Items must be in original condition for refund.
2. An item must be returned at the customer's expense, in the same condition as sent, by the same carrier, fully insured within 7 days of receipt.
3. Please be aware that you are liable for the full cost until we receive the item. Refunds will be given in the same method that payment was made.
4. If the above condition is not met a refund will not be issued.
5. Send return package to:
Ten Two Three
14520 Memorial Drive, Suite M103
Houston, Texas 77079 USA
Attention: Returns
Shipping
We offer FREE standard US shipping on purchases over $1500.00usd.
For other purchases, you may select to have your package sent via USPS (United States Postal Service) or UPS. Special delivery requests, including rush delivery dates, may require additional charges. Delivery times are not guaranteed. Shipping prices are based on the weight of your purchase. USPS and UPS have a minimum 1 pound weight restriction on shipping. Multiple items may be combined for shipping. To estimate shipping expenses, please use the USPS shipping link on the check out page. If you prefer UPS, this may be selected on the checkout page. Please complete the shopping cart page carefully, this will also serve as your delivery slip. Items will not be shipped to a postal box address. Items shipped will require a signature. Your purchase will be shipped within 2 days of payment clearance.
USPS or UPS Tracking
For tracking purposes, we will provide you with your USPS or UPS tracking number. We have provided a USPS or UPS tracking link for your convenience on the tracking page.
INSURANCE
All purchases amounts will be charged insurance fees for the purchase amount in accordance with USPS and UPS shipping fees.
CREDIT CARD INFORMATION
We accept American Express, Visa, Master Card and Discover. Payment is processed via PayPal. All payments made via credit card must be shipped to the credit card holder's address.
Charges will be identified on your card statement as, KTW Enterprises.
When you place an order on our website, your payment information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the internet. During checkout, you will automatically be moved to your secure site.
PERSONAL CHECKS, MONEY ORDERS AND CASHIER'S CHECKS
We accept personal checks, money orders and cashier's checks, however, payment must clear our bank before we can ship your purchase. Generally personal checks, money orders and cashier's checks clear within 7 days of payment. Please select check, money order or cashier's check option during checkout.
Checks should be made payable to: Ten Two Three
Checks should be sent to:
Ten Two Three
14520 Memorial Drive, Suite M103
Houston, Texas 77079
WIRE TRANSFERS
We accept wire transfers for purchases. For a wire transfer payment option, please select Wire Transfer Option during checkout. We will then contact you with our bank information. Wire transfers generally take 24 hours to receive.
LAYAWAY PLAN
We are happy to offer you the convenience of making your purchase through our 120 day, no interest, Layaway Plan. We request an initial 25% deposit, followed by three additional payments. Final payment will include shipping expenses and any applicable sales tax. Full payment must be made within four months from initial payment. Any payments made are fully refundable for up to 30 days after the first payment. After 30 days, all layaway items are considered final sales and are non-refundable. For layaway option, please select LAYAWAY during checkout, we will then contact you for layaway specifics.
Sales Tax
When shipped to a Texas address, sales tax of 8.25% will be charged.
CUSTOMER SERVICE
Please email our customer service team with any questions at:
Customerservice@tentwothree.com
GIFT WRAP
Upon request, gift wrap is available at no additional charge.
RING RESIZING
If necessary, it is our pleasure to resize the ring for you. Only for extreme resizing will we charge.
If the ring is returned a resizing fee may be incurred.
PHOTOS
Taking pictures of diamonds, gemstones and silk to be viewed on a computer screen can be challenging, based upon the monitor used. At times, diamonds, gemstones or silk may appear to be a different color or quality. Please refer to the product description for clarification, or contact us for additional photos.
PRODUCTS
Our products are "one of a kinds" or limited editions. As we also sell directly to our customers, there may be a rare occasion when the product you desire has been sold.
For instant nofification of new products, please subscribe to our RSS (Real Simple Syndication). This will send a message to you immediately when we add a new product.
JEWELRY DESCRIPTIONS
Jewelry descriptions and carat weights represent approximate measurements. Mounted stone or stones will be graded only as mounting permits. Gemstones are often treated to enhance their beauty, some treatments may require special considerations.
OUR MEMBERSHIPS:
The American Society of Jewelry Historians
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