FREQUENTLY ASKED QUESTIONS
HOW MAY I TRACK MY PACKAGE?
Your tracking number and shipping method will be emailed to you or you may log in to your account to see your tracking number after we have advised you of shipping details. You may enter your tracking number on our tracking page to check status of your delivery.
Your satisfaction is extremely important to us. We understand how difficult it can be to purchase items such as estate jewelry without actually seeing the item. For this reason, we offer a money back guarantee, less actual shipping expenses if the item is returned within 7 days of receipt in original condition. If a returned ring has been re-sized a fee of $50.00 per gold ring, $25.00 per silver ring or $75.00 fee per platinum fee will be charged.
For a refund, simply:
1.Contact Ten Two Three Estate Jewelry via email, Info@tentwothree.com within 7 days of receipt of the item you wish to return. Items must be in their original condition for refund.
2. The item must be returned at the customer's expense, in the original condition as sent, by the same carrier, fully insured within 7 days of receipt.
3. Please be aware that you are liable for the full cost until we receive the returned item. Refunds will be given in the same method that payment was made.
4. If the above conditions are not met a refund will not be issued.
5. Send returned item to:
Ten Two Three Estate Jewelry
14520 Memorial Drive, S M103
Houston, Texas 77079 USA
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
We ship within one to two business days. Ring re-sizing may take one additional business days.
DO YOU OFFER LAY-A-WAY, LAY-BY OR JEWELRY PAYMENT PLANS?
Yes, we offer layaway. Our layaway policy may be seen on our company policy page. If you prefer, you may pay before the end of your layaway period without penalty. We will ship your purchase after the final payment has been completed.
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
When you place an order on our website, your payment information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the internet. During checkout, you will automatically be directed Our Secure Network. To confirm that your information is being securely sent look for the "S" to appear, "https".
ABOUT TRUST ONLINE
DO YOU SHIP ANTIQUE AND ESTATE JEWELLERY INTERNATIONALLY?
We ship antique and estate jewellery internationally to Australia, Canada, The United Kingdom, France, Germany, Ireland, New Zealand, Bermuda and Japan. Due to custom's regulations, restrictions, duties and delays may occur. Please inquire concerning shipments to other countries.
HOW WILL I RECEIVE MY PURCHASE?
Our FREE USA, Canada and Puerto Rico shipping for purchases over $99.00USD will be sent using Federal Express Ground Service or USPS Priority Mail through September 30, 2017. For expedited shipping, we offer two choices for shipping. You may select to have your package sent via Federal Express or USPS (United States Postal Service). Special delivery requests, including rush delivery dates, may require additional charges. Delivery times are not guaranteed. Federal Express and USPS have a minimum 1 pound weight restriction on shipping. Multiple items may be combined for shipping. You may show your shipping preference during the checkout process. Please complete the shopping cart page carefully, this will also serve as your delivery slip. Items will not be shipped to a postal box address, unless it is a PayPal confirmed email address. Your purchase will be shipped within 2 business days of receipt of payment.
HOW LONG WILL IT TAKE TO RECEIVE MY PURCHASE?
Unless otherwise requested or indicated, your package should arrive within 2 to 6 business days. Expedited shipping may be requested at an additional fee, which will be quoted in the shopping cart. International shipping may experience delays due to customs. Ring re-sizing may take one to two additional business days.
DO YOU OFFER RING RE-SIZING?
It is our pleasure to offer complimentary ring re-sizing for ring purchases over $400. For ring re-sizing over two sizes, we may have to charge a fee, please inquire for specifics. Most all rings may be re-sized, please ask if you have questions. Ring re-sizing must be requested at time of ring purchase - either by email or in the additional comments section at check out. If a returned ring has been re-sized a fee of $50.00 for a gold ring, $25.00 per silver ring or $75.00 fee for a platinum ring will be charged.
DO YOU RE-SIZE SILVER RINGS?
Yes, we are able to re-size silver rings.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept personal checks, wire transfers, money orders and layaway. American Express, Visa, Master Card, Discover, and Debit Card payments may be made via PayPal. PayPal does not require an account for credit card charges.
WHAT IF I DO NOT WANT TO USE MY CREDIT CARD ONLINE?
Please telephone us and a customer service representative will make alternate arrangements.
MY CREDIT CARD STATEMENT LISTS THE AMOUNT I EXPECTED, BUT THE COMPANY NAME SHOWS KTW ENTERPRISES, IS THIS OK?
Yes, our charges are listed under our corporate identity, KTW Enterprises.
WILL TAXES BE CHARGED TO MY PURCHASE?
Only when shipped to a Texas address will a sales tax of 8.25% will be added.
HOW DO I RESERVE MY PURCHASE, IF I AM NOT READY TO BUY?
Please email: email@example.com to reserve an item. We will limit the time for an item to be reserved 48 hours.
I SEE AN ITEM THAT I REALLY WANT, BUT IT SHOWS SOLD OUT, HOW CAN I GET THE ITEM?
TEN TWO THREE ESTATE JEWELRY searches for special, unique pieces and rare estate jewelry. As many of our items are unique estate jewelry pieces or custom made jewelry, there will most likely not be a duplicate, however, we may have another option that we have not posted on our website or we will be happy to keep your request on our active wish list. To be informed immediately of our new listings, you may add our "RSS" to your homepage. RSS stands for "Real Simple Syndication."
ARE ALL OF YOUR ITEMS ON YOUR WEBSITE?
No, it would be virtually impossible to post all of our collection. Please contact us if there is something that might interest you at Info@tentwothree.com.
DO YOU HAVE WISH LISTS OR GIFT REGISTRATIONS?
Yes, we do offer wish lists and gift registrations. First create a personal account, and then create your wish list or gift registry. You may keep a wish list for yourself or email your gift registry list to friends and family for gift suggestions.
DO YOU OFFER GIFT CERTIFICATES?
Gift certificates are available upon request.
DO YOUR ITEMS ARRIVE BOXED?
All jewelry items are sent in jewelry boxes.
CAN I HAVE MY ITEM GIFT WRAPPED?
Of course, Ten Two Three Estate Jewelry, offers free gift wrapping upon request.
DO YOU OFFER APPRAISALS ON ALL JEWELRY PURCHASES?
We provide written appraisals from a full time independent, GIA Jewelry Appraiser for all individual diamonds over 0.50 carat.
DO YOU PURCHASE ESTATE JEWELRY?
Yes, we are always interested in purchasing fine estate and vintage jewelry. Please send photos of your jewelry, price that you wish to receive in addition to an appraisal from an independent jeweler to us. (Info@tentwothree.com). We will advise you if we are interested in buying your estate or antique jewellery.
WHERE DID THE NAME TEN TWO THREE COME FROM?
This is a question that we receive frequently. Ten Two Three is our anniversary (October 23). An important day to us and a day we wish to celebrate and remember!
HOW LONG HAS TEN TWO THREE ESTATE JEWELRY BEEN SELLING ONLINE?
We have been selling antique and estate jewelry online since 2005.