FREQUENTLY ASKED QUESTIONS:

I SEE AN ITEM THAT I REALLY WANT, BUT IT SHOWS SOLD OUT, HOW CAN I GET THE ITEM?
TEN TWO THREE searches for special, unique pieces and rare estate jewelry. As many of our items are unique estate jewelry pieces, custom made jewelry or custom made bedspreads there will most likely not be a duplicate, however, we may have another option that we have not posted on our website. To be informed immediately of our new listings, you may add our "RSS" to your homepage. RSS stands for "Real Simple Sindication."

ARE ALL OF YOUR ITEMS ON YOUR WEBSITE?
No, it would be virtually impossible to post all of our collection. Please contact us if there is something that might interest you.

DO YOU OFFER RINGSIZING?
Ringsizing is available upon request.

DO YOUR ITEMS ARRIVE BOXED?
All jewelry items are sent in jewelry boxes.

CAN I HAVE MY ITEM GIFT WRAPPED?
Of course, Ten Two Three, offers free gift wrapping upon request.

DO YOU OFFER RING RESIZING?
If necessary, it is our pleasure to resize the ring for you. Only for extreme resizing will we charge.
If the ring is returned a resizing fee may be incurred.

MY CREDIT CARD STATEMENT LISTS THE AMOUNT I EXPECTED, BUT THE COMPANY NAME SHOWS KTW ENTERPRISES, IS THIS OK?
Yes, our charges are listed under our corporate identity, KTW Enterprises.

WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept personal checks, wire transfers, money orders and no interest, layaway. American Express, Visa, Master Card, Discover may be made via PayPal. A PayPal account is not required.

IS IT SAFE TO USE MY CREDIT CARD ONLINE?
When you place an order on our website, your payment information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the internet. During checkout, you will automatically be directed our Secure Network.

WHAT IF I DO NOT WANT TO USE MY CREDIT CARD ONLINE?
Please telephone or email us and a customer service representative will make alternate arrangements.

WILL TAXES BE CHARGED TO MY PURCHASE?
When shipped to a Texas address, a sales tax of 8.25% will be added.

HOW DO I RESERVE MY PURCHASE, IF I AM NOT READY TO BUY?
Please email: customerservice@tentwothree.com to reserve an item. We will limit reserve items to 48 hours.

HOW WILL I RECEIVE MY PURCHASE?
Our FREE USA shipping for purchases over $1500 will be send via standard shipping service. We offer two choices for shipping. You may select to have your package sent via USPS (United States Postal Service) or UPS. Special delivery requests, including rush delivery dates, may require additional charges. Delivery times are not guaranteed. Shipping prices are based on the weight of your purchase. USPS and UPS have a minimum 1 pound weight restriction on shipping. Multiple items may be combined for shipping. To estimate shipping expenses, please use the USPS shipping link on the check out page. If you prefer UPS, this may be selected on the checkout page. Please complete the shopping cart page carefully, this will also serve as your delivery slip. Items will not be shipped to a postal box address. Your purchase will be shipped within 2 days of receipt of payment.

HOW LONG WILL IT TAKE TO RECEIVE MY PURCHASE?
Unless otherwise requested or indicated , your delivery should arrive within 3 to 6 business days after your payment has cleared.

HOW MAY I TRACK MY PACKAGE?
Your tracking number will be sent to you. You may enter your tracking number on our tracking page to check status of your delivery.

WHAT IS YOUR RETURN POLICY?
Your satisfaction is extremely important to us. We understand how difficult it can be to purchase items such as estate jewelry or silk bedcovers without actually handling. For this reason, we offer a money back guarantee, less shipping expenses.
For a refund, simply:
1.Contact Ten Two Three via email within 7 days of receipt of the item you wish to return. Items must be in original condition for refund.
2. An item must be returned at the customer's expense, in the same condition as sent, by the same carrier, fully insured within 7 days of receipt.
3. Please be aware that you are liable for the full cost until we receive the item. Refunds will be given in the same method that payment was made.
4. If the above condition is not met a refund will not be issued.
5. Send return package to:
Ten Two Three
14520 Memorial Drive, Suite M103
Houston, Texas 77079 USA
Attention: Returns

DO YOU OFFER APPRAISALS ON ALL JEWELRY PURCHASES?
We provide appraisals from an independent jewelry appraiser for all individual diamonds over 0.50 ct tw.

DO YOU PURCHASE ESTATE JEWELRY?
Yes, we are always interested in purchasing jewelry. Please send photos of your jewelry, price that you wish to achieve in addition to an appraisal from an independent jeweler to us.

WHERE DID THE NAME TEN TWO THREE COME FROM?
This is a question that we receive frequently. Ten Two Three is our anniversary (October 23). An important day to us and a day we wish to celebrate and remember!

OUR MEMBERSHIPS:
The American Society of Jewelry Historians