Your satisfaction is extremely important to us. We understand how difficult it can be to purchase items such as estate jewelry without actually seeing the item. For this reason, we offer a money back guarantee, less actual shipping expenses if the item is returned within 7 days of receipt in original condition. If a ring has been re-sized by us a fee of $40 will be charged.
For a refund, simply:
1.Contact Ten Two Three Estate Jewelry via email, Info@tentwothree.com within 7 days of receipt of the item you wish to return. Items must be in their original condition for refund.
2. The item must be returned at the customer's expense, in the original condition as sent, by the same carrier, fully insured within 7 days of receipt.
3. Please be aware that you are liable for the full cost until we receive the returned item. Refunds will be given in the same method that payment was made.
4. If the above conditions are not met a refund will not be issued.
5. Send returned item to:
Ten Two Three Estate Jewelry
14520 Memorial Drive, Suite M103
Houston, Texas 77079 USA
Attention: Returns
DO YOU OFFER LAY-A-WAY, LAY-BY OR JEWELRY PAYMENT PLANS?
Yes, we offer layaway. Our layaway policy may be seen on our company policy page. If you prefer, you may pay before the end of our layaway period without penalty. We will ship your purchase after final payment has been completed.
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
When you place an order on our website, your payment information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the internet. During checkout, you will automatically be directed our Hostek, Our Secure Network. To confirm that your information is being securely sent look for the "S" to appear, "https".
DO YOU SHIP ANTIQUE AND ESTATE JEWELLERY INTERNATIONALLY?
We ship antique and estate jewellery internationally to Australia, Canada, The United Kingdom, France and Japan. Due to custom's regulations, restrictions, duties and delays may occur. Please inquire concerning shipment to other countries.
DO YOU OFFER RING RE-SIZING?
It is our pleasure to offer complimentary ring re-sizing for ring purchases over $400. For ring re-sizing over two sizes, we may have to charge, please inquire for specifics. Most all rings may be re-sized, please ask if you have questions. Ring re-sizing must be requested at time of ring purchase - either by email or in the comments section at check out. If the ring is returned a re-sizing fee of $40.00 per ring will be incurred.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept personal checks, wire transfers, money orders and no interest, layaway. American Express, Visa, Master Card, Discover may be made via PayPal or Google Checkout/ Google Wallet. PayPal account is not required.
WHAT IF I DO NOT WANT TO USE MY CREDIT CARD ONLINE?
Please telephone us and a customer service representative will make alternate arrangements.
MY CREDIT CARD STATEMENT LISTS THE AMOUNT I EXPECTED, BUT THE COMPANY NAME SHOWS KTW ENTERPRISES, IS THIS OK?
Yes, our charges are listed under our corporate identity, KTW Enterprises.
WILL TAXES BE CHARGED TO MY PURCHASE?
When shipped to a Texas address, a sales tax of 8.25% will be added.
HOW DO I RESERVE MY PURCHASE, IF I AM NOT READY TO BUY?
Please email: info@tentwothree.com to reserve an item. We will limit reserve items to 48 hours.
HOW WILL I RECEIVE MY PURCHASE?
Our FREE USA shipping for purchases over $99.00USD will be sent using Federal Express Ground Service or USPS standard mail. For expedited shipping, we offer two choices for shipping. You may select to have your package sent via USPS (United States Postal Service) or Federal Express. Special delivery requests, including rush delivery dates, may require additional charges. Delivery times are not guaranteed. Shipping prices are based on the weight of your purchase. USPS and Federal Express have a minimum 1 pound weight restriction on shipping. Multiple items may be combined for shipping. If you prefer Federal Express, this service may be selected on the checkout page. Federal Express fees may also be viewed on the checkout page. Please complete the shopping cart page carefully, this will also serve as your delivery slip. Items will not be shipped to a postal box address. Your purchase will be shipped within 2 business days of receipt of payment.
HOW LONG WILL IT TAKE TO RECEIVE MY PURCHASE? Unless otherwise requested or indicated, your package should arrive within 2 to 6 business days. Expedited shipping may be requested at an additional fee, which will be quoted in the shopping cart. International shipping may experience delays due to customs. Ring re-sizing may take one to two additional business days.
HOW MAY I TRACK MY PACKAGE?
Your tracking number and shipping method will be sent to you. You may enter your tracking number on our tracking page to check status of your delivery.
I SEE AN ITEM THAT I REALLY WANT, BUT IT SHOWS SOLD OUT, HOW CAN I GET THE ITEM?
TEN TWO THREE ESTATE JEWELRY searches for special, unique pieces and rare estate jewelry. As many of our items are unique estate jewelry pieces, custom made jewelry or custom made bedspreads there will most likely not be a duplicate, however, we may have another option that we have not posted on our website. To be informed immediately of our new listings, you may add our "RSS" to your homepage. RSS stands for "Real Simple Syndication."
ARE ALL OF YOUR ITEMS ON YOUR WEBSITE?
No, it would be virtually impossible to post all of our collection. Please contact us if there is something that might interest you at Info@tentwothree.com.
DO YOU HAVE WISH LISTS OR GIFT REGISTRATIONS?
Yes, we do offer wish lists and gift registrations. First create a personal account, and then create your wish list or gift registry. You may keep a wish list for yourself or email your gift registry list to friends and family for gift suggestions.
DO YOU OFFER GIFT CERTIFICATES?
Gift certificates may be purchased in the amount you select. Gift certificates may be sent electronically to either you or to your chosen recipient. Payments for gift certificates must be paid in full via PayPal or Google Checkout / Wallet before gift certificate is issued.
DO YOUR ITEMS ARRIVE BOXED?
All jewelry items are sent in jewelry boxes.
CAN I HAVE MY ITEM GIFT WRAPPED?
Of course, Ten Two Three Estate Jewelry, offers free gift wrapping upon request.
DO YOU OFFER APPRAISALS ON ALL JEWELRY PURCHASES?
We provide appraisals from an independent, GIA jewelry appraiser for all individual diamonds over 0.50 carat.
DO YOU PURCHASE ESTATE JEWELRY?
Yes, we are always interested in purchasing fine estate and vintage jewelry. Please send photos of your jewelry, price that you wish to achieve in addition to an appraisal from an independent jeweler to us. (Info@tentwothree.com). We will advise you if we are interested in buying your estate or antique jewellery.
WHERE DID THE NAME TEN TWO THREE COME FROM?
This is a question that we receive frequently. Ten Two Three is our anniversary (October 23). An important day to us and a day we wish to celebrate and remember!
HOW LONG HAS TEN TWO THREE ESTATE JEWELRY BEEN SELLING ONLINE?
We have been selling antique and estate jewelry online since 2005.
OUR MEMBERSHIPS:
The American Society of Jewelry Historians
ITALIAN TRANSLATION ASSISTANCE
JAPANESE TRANSLATION ASSISTANCE
SPANISH TRANSLATION ASSISTANCE
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